We offer both Basic Support and ULTIMATE MANAGEMENT
Basic Support includes:
- Reboots
- 24/7/365 Ticket Support
- KVM Rental (IPMI and iKVM included with most dedicated servers)
- OS Installs/Updates ($25 charge)
- 24/7 Network/Power/Cooling Support & Monitoring
- On-Demand Hardware Replacement
ULTIMATE MANAGEMENT includes:
- Includes Basic Support
- Troubleshooting
- Dedicated Account Manager
- Full System Admin & Maintenance
- Backup Configuration / 100GB Offsite Backup
- Domain-Level Tech Support
- Security Hardening & Proactive Monitoring
- OS Installs by Request
- Kernel Updates by Request Script/Application Advice
Ultimate Management is $29.95/month
